Contact information for: Order/Payment/Claims/Subscription Enquiries:
Carolyn Grant email: firstname.lastname@example.org
Phone: 604-822-4534 Fax: 604-822-9452
Agent Discount: Agents may deduct 5% from the institutional subscription prices quoted.
Shipping method: All print editions are sent via AIRMAIL*
*Claims and journals mailed overseas after regular delivery date will be sent by Surface mail with option to upgrade to Airmail (additional $20.00 per issue).
Retroactive subscription for a late order is available. Subscription accepted for a complete volume only.
Publication Schedule: March / June / September / December
Online Subscription: Volume based, not calendar year. Quoted price is for a single geographic site for registered IP addresses. If multi-site online access is needed, cost per additional site is $50. Perpetual access is granted to all subscribed volumes. While online subscription is active access is granted to all back issues from 2005.
Online Provider: IngentaConnect Online registration is completed by subscriber or agent. Provide email address to receive registration instructions.
Cancellation/Refund Policy: Subscriptions are regarded as firm orders. Refunds are not available after the dispatch of the first issue of the year. With regard to online subscriptions: after access has been granted.
Claim period: Maximum period is a year from dispatch date of the claimed issue.
Payment options: Prepayment is required and should accompany orders. Payment in US dollars for international subscribers, Canadian dollars for Canadian subscribers. The following payment methods are accepted: By cheque made payable to Pacific Affairs; by Mastercard or VISA credit card payment over the phone 604-822-6508 or secure fax 604-822-9452. Emailed credit card information is blocked and therefore not accepted. For Canadian subscribers only, online payment is also available; wire transfer (if bank fee is added to total payment per wire transaction)
A single site is defined as a single physical campus of an institution containing multiple buildings, with an unlimited number of users affiliated with that campus (including alumni) accessing from any point within the institution or remotely via a secure server. Satellite campuses located in different cities or countries whose FTE is under 500 can also be included as part of the main campus under the single-site definition.
A multi-site is defined as an institution that has campuses in separate cities whose full-time equivalent (FTE) is over 500.
We can offer custom pricing to consortia groups and multi-site institutions. Please contact Carolyn Grant for a customized quote and include the following information:
- Number of sites involved
- Full address of each site
- Full time equivalents (FTE)
- Number of relevant FTEs at each of the sites, which include:
- Academic institutions: total number of academic staff and students and researchers
- Hospitals: total number of researchers
- Corporate institutions: total number of researchers
- Government institutions, regulatory agencies, etc.: total number of researchers